This company over-promised and under-bid on a contract for yard maintenance by our homeowners group.However, no one was forcing them to bid so low, so I'm not sympathetic.
As a result, they rushed through as much as they possibly could over the past year, delivering consistently substandard work. Simple regular services like mowing the lawn and trimming were done so poorly at times (obvious strips and sections missed) that it required a call to a supervisor. More complex services (like lawn aeration) were done with less than one third coverage. During the winter pruning, they came in and marked 7 trees/shrubs that needed pruning in my back yard with flagging tape.
A week later, they pruned 2 of them and simply cut the flagging tape off the other five. Emails and phone calls are rarely returned. I can tell you without hesitation that I saw no evidence over the course of the entire year that this company was capable of taking care of my property with any sense quality or pride in their work. On my property, I never saw any evidence of attention to detail, even with such basic things as mowing in even rows.
I know we got a great price and I was willing to cut them some slack for that, but week after week it was hard to see the value even with such a discount. I never once said to myself "They did a great job today." with anything. Unfortunately, with my experience there is not a single thing I can recommend about them, and that is really sad. Obviously they made a mistake bidding and were trying to find any way to cut costs.
That's not to say they will make the same mistake with you if you hire them, but I would advise you to be crystal clear in your contract about the quality you expect, with an option to cancel your contract without penalty if quality and service concerns are not responded to and resolved with consistency going forward. This isn't the kind of company that should be paid everything in advance. Make them earn it the old fashioned way based on the work they actually do. Don't give them 3 chances to get it right.
If you work with them, give them one chance to do it right, or get out.
Everything they do must be checked and monitored.Good luck.
Review about: Lawn Maintenance.